Exchange and returns
Exchange within 7 days
If something arrives damaged, faulty, or is simply not what you ordered, tell us within 7 days of delivery and we will exchange it. That is the whole policy.
How to start an exchange
- Message us with your order number and a photo of the item.
- A photo settles most cases in one message — send it before packing anything up.
- We arrange the pickup, or tell you where to send it.
- The replacement goes out as soon as the item reaches us.
What we take back
- Damaged or broken on arrival.
- Wrong item, wrong size or wrong colour sent.
- An electrical item that does not switch on.
- Missing pieces from a set.
What we cannot take back
- Anything used, washed or damaged after delivery.
- Items returned without their packaging or accessories.
- For hygiene reasons: cosmetics, skincare, innerwear and grooming items once opened.
- Requests made after 7 days.
Who pays the return delivery
If the fault is ours — damaged, wrong item, missing parts — we pay. If you simply changed your mind, the return delivery is yours.
A note on colours
Some items are marked Assorted Colour or Assorted Design. Those are sent as available and may not match the photo. That is stated on the product page before you order, so it is not covered by an exchange.
Anything unclear? Ask us — a real person answers.